Novotel Bali Benoa 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 436 أراء

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Novotel Bali Benoa - Image 1
Novotel Bali Benoa - Image 2
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Novotel Bali Benoa - Image 4
70 Jalan Pratama, Tanjung Benoa, 80361 BENOA, Indonesia

الوصف

خدمات الفندق الإضافية

  • indulgent spa treatments

  • Cocos Beach restaurant with ocean view

  • Water skiing, scuba diving, glass-bottom boat

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

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موقع الفندق

Novotel Bali Benoa

70 Jalan Pratama, Tanjung Benoa
80361 BENOA
Indonesia

نظام تحديد المواقع العالمي (GPS):-8.764232, 115.222399

الهاتف
فاكس +62 361 772237

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  436 أراء

تقييم TripAdvisor  4.0/5  3,664 أراء

2024 شهادة تميّز

Incompetence

ملاحظة Tripadvisor 1.0/5

LilithVH تقييم TripAdvisor المعتمد

We were in this Hotel from 22.4 till 3.5. Our luggage got lost in Dubai on the flight to bali, so we stayed in this Hotel for the 2 weeks without any luggage. Now at the airport, when we board the plane back, Emirates informed us that the luggage was sent to the hotel on the 25.4... The people in Novotel let us stay in the hotel 1,5 weeks without telling us that our baggage arrived. We told them at the check in and several other times that we were waiting for the luggage ....how can that happen in a 5* Hotel. Never again.

Dear LilithVH, Warmest greeting from Novotel Bali Benoa! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry for the unpleasant experience that occurred namely with your luggage. We already investigate regarding this matter and take certain action. We would like to assure you that we take guest satisfaction very seriously and that we will take your feedback into consideration to improve our services in the future. We understand that you may not want to stay with us again, but we hope that you will give us the opportunity to serve you better in the future. Once again, we apologize for any disappointment you may have experienced and we hope to have the opportunity to welcome you back to our hotel in the future Kind regards, Bilal Chamsine - General Manager

cheated by Novotel

ملاحظة Tripadvisor 1.0/5

Expatriated-traveler Couples - تقييم TripAdvisor المعتمد

When checking in, we were aggressively sold an upgrade. We were offered a price that seemed reasonable, so we accepted. After checking out we got an email saying they had offered us the wrong price and that they billed our card an extra 5 million IDR. We would have never accepted the upgrade at that price. Either they lied from the start or they billed us for their mistake, one that we never would have accepted. Either way it’s dishonest. Take your money elsewhere or spend your time disputing their unauthorized charges. Your choice.

Dear Expatriated-traveler, Warmest greeting from Novotel Bali Benoa! Thank you for taking your time to inform us about your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Novotel Bali Benoa. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore, i believe that my Front office Manager has contacted you personally regard of the refund of the fund. Once again, I truly hope this unfortunate incident will not deter you from returning to us in the future. Kind regardr, Bilal Chamsine - General Manager

Small room. Inappropriate for families.

ملاحظة Tripadvisor 2.0/5

romina_terrafino تقييم TripAdvisor المعتمد

The room was for 2 persons and we booked for 4. My daughter slept in a coach that was very uncomfortable. We are supposed to sleep with my son ( 11 years old ) in our bed. We requested an extra bed and they want to charge us for that. UNBELIEVABLE!!! We went to the front desk to complain. They also leave 2 cups 2 glasses. Everything as we were only 2 persons. We travel a lot all over the world. Never happens this to us. We will never choose Novotel again.

Dear romina_terrafino, Warmest greeting from Novotel Bali Benoa! Thank you for taking your time writing this review. We would like to sincerely apologize due to the inconvenience happen during your stay. Please be rest assured that this is not typical neither a standard of product and service we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. In regards of the room configuration, the room can be accommodate up to 2 adults and 2 kids within existing bedding. Thank you again for sharing your feedbacks. I do hope there is a chance to welcome you back again and better serve you in the near future. Kind regards. Bilal Chamsine - General Manager

Great Hotel and staff!

ملاحظة Tripadvisor 5.0/5

Archie2231 Couples - تقييم TripAdvisor المعتمد

Upon arrival which was late evening greeted by friendly receptionist and taken to our very spacious room which was very clean and modern. All the staff were very friendly and greeted you with a smile they could not do enough for you.The morning breakfast was amazing food and plenty of variety to suit all. The pool area was very clean and beach area was also clean, towels are available and you can get as many as you wish.The sunbeds were always available at any time and the staff around the pool were great getting you anything that you needed! We had 4 lovely nights and would highly recommend this hotel!

Dear Archie2231, Warmest greeting from Novotel Bali Benoa! We thank you so much for your wonderful review regarding your stay at Novotel Bali Benoa. We very happy to learn that you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Bilal Chamsine - General Manager

Some nice touches but much room to improve

ملاحظة Tripadvisor 3.0/5

264vp تقييم TripAdvisor المعتمد

Visited for a special occasion and there were some cute touches such as a surprise cake on the special day. The breakfast was great every day. The resort and facilities were pretty - it was a little tedious to have to travel from the upstairs room we were assigned in the garden complex on the other side of the resort to the beach or restaurant but not the end of the world. The most disappointing really was the way the inclusion were handled. The package we booked included daily dinner or lunch in three restaurants but it turns out only one restaurant is open/exists (the buffet restaurant is only open once a week and compared to other buffet dinners it was pretty unimpressive and included no drinks - not even water). The menu that was included is the same for lunch and dinner and is pretty minimalistic. Of the few dishes to choose from something always seemed to be unavailable, the portions were pretty small (although considering the heat that was okay with us) and again don't expect even water to be offered. Staff also tended to be a little rude when it came to dealing with inclusion packages which really didn't go down well with us. The spa inclusion was also different to what was advertised but that ended up being a pretty good outcome - the massage was good and a shout out to Nadi and Mudi in particular.

Dear 264vp, Warmest greeting from Novotel Bali Benoa! Thank you for taking the time in sharing your feedback, regarding your recent stay with us. Thank you for your kind words complimenting on our breakfast and Spa, especially Narni and Mudi who assisted you with kind service. However, we're sorry to learn that your inclusion package were not up to you were hoping for. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. The customer’s satisfaction has always been the priority set for us. We sincerely hope you will return to us in the near future, as we will strive to serve you better. Kind regards, Bilal Chamsine - General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 188 أراء 8.8/10 شعور

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جميع فنادقنا في Benoa

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.